The Key Themes of ServiceNow’s Knowledge 16 Conference

The overarching theme of this year’s conference was Service Revolution, an intentionally thought provoking conversation about moving IT services beyond IT to embrace service management across the enterprise…

AIM Drives ServiceNow Asset Management Solution for One of the Largest Telecommunications Companies in the U.S.

Case Study: IT Infrastructure, Cloud, and ITSM SITUATION & BUSINESS NEEDS A telecommunications company providing wireless voice, messaging, and data services had systems for incident and change management, but wanted to improve their awareness in the infrastructure they managed and

ITSM: Change Management on the ServiceNow Platform Optimized for an IT Org with a Lean Agile Environment

Case Study: IT Infrastructure, Cloud, and ITSM SITUATION A leading provider of stock images and other media needed to modernize and improve upon its existing change management capabilities.  The traditional change management process in place regularly resulted in approvals and

ServiceNow Implementation and Strategic Roadmap

Case Study: IT Consulting SITUATION A vertically integrated, full-service midstream provider of crude-oil and natural-gas logistics, water treatment services, and retail propane was structured to respond quickly to emerging growth options and had expanded considerably through acquisitions in its first

ServiceNow’s Knowledge14 Conference Focused on Shifting IT’s Service Paradigm

In late April, over 6,000 people gathered in San Francisco for ServiceNow’s Knowledge14 conference. With more than 300 sessions, attendees had extensive opportunities to participate in both technical and business-related tracks, discussing everything from administration to enabling non-IT services. Shawn

AIM Consulting Announces Exhibitor Sponsorship of Knowledge 14®

AIM Consulting today announced it is an exhibitor sponsor of the ServiceNow® Knowledge14® conference, the largest gathering of IT professionals using cloud services for enterprise IT service automation. The conference will be held April 27–May 1 at the Moscone Center in San Francisco. AIM Consulting will be in booth #41

ServiceNow NTM Integration and Expansion for a Leading Wireless Broadband Provider

Case Study: ITSM Consulting Situation A leading provider of 4G wireless broadband services was using cloud-based IT Service Management (ITSM) from ServiceNow for their internal IT network of engineering and operation teams. ServiceNow provided the client with a Network Trouble

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