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Technology Strategy

Technology Strategy insights and news from AIM’s expert consultants and top executives.

Why 70% of AI initiatives fail—and how strategic program management changes everything According to MIT Sloan Management Review, seven out of 10 companies surveyed report minimal or no impact from AI so far, while fewer than 2 out of 5 report business gains from AI in the past three years. Consider the Fortune 500 retailer that invested $15 million in an AI-powered recommendation system, only to see 12% adoption because departments couldn't align on data standards or success metrics. This scenario repeats across industries. While AI transformation is essential for competitive advantage, most initiatives fall short of expectations. The missing ingredient? Strategic program management that bridges vision and business value. Why Most AI Initiatives Fall Short Analytics and AI transformations are inherently complex, spanning multiple business functions and requiring diverse skill sets. Unlike traditional IT projects, they touch core business models and demand organizational mindset shifts from intuition-based to data-driven decision making. Without strategic program management, organizations face predictable challenges: Siloed execution leading to disjointed outcomes across departments Prolonged timelines with McKinsey research showing IT projects run 45% over budget and 7% over time while delivering 56% less value than predicted Poor adoption as tools don't integrate with existing workflows Budget overruns and resource misallocation Compliance risks when governance isn't built into the foundation The Strategic Program Management Solution Strategic program management goes beyond schedules and task tracking—it orchestrates complex, cross-functional efforts with laser focus on business value. Program managers serve as transformation architects, weaving together technology, organizational change, and business strategy. Five Critical Roles Program Management Plays 1. Vision-to-Business Value Alignment Well-managed programs translate strategic objectives into executable roadmaps with specific milestones. Instead of vague goals like "become data-driven," program managers define measurable outcomes: "increase customer retention 15% through predictive churn modeling by Q3." 2. Cross-Functional Integration True transformation requires seamless coordination between product teams, data scientists, compliance officers, and business units. In financial services, this means aligning risk management (fraud detection models), customer experience teams (digital touchpoints), and compliance officers (regulatory requirements). 3. Proactive Risk Management AI introduces unique risks from algorithmic bias to regulatory exposure. Program managers build comprehensive frameworks that anticipate challenges while managing the human side—addressing job displacement concerns and ensuring teams feel empowered by AI capabilities. 4. Governance and Performance Measurement Successful transformation requires accountability through defined roles and embedded performance measurement. This includes technical metrics (model accuracy), business metrics (ROI, adoption), and governance metrics (data quality, compliance). 5. Scalability Planning Rather than treating each initiative as isolated projects, program managers create infrastructure for sustained transformation—reusable frameworks, scalable operating models, and centers of excellence supporting ongoing innovation. The Competitive Advantage Organizations that elevate program management from tactical coordination to strategic orchestration consistently outperform peers in AI adoption. They move faster from concept to value, achieve higher user adoption, and build sustainable competitive advantages. These companies understand that AI transformation isn't just implementing technology—it's orchestrating people, processes, and priorities for business outcomes. Take Action: Accelerate Your AI Transformation The race for AI advantage is intensifying. Companies that recognize program management as a strategic competency will realize true innovation and lasting advantage. Ready to unlock your AI potential? AIM Consulting's program management experts have guided organizations through successful transformations, turning visions into measurable results.

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