Our Solutions

Customer Experience (CX) Strategy

Differentiate your brand by optimizing your digital footprint to attract and retain customers.

Excite your customers across
every digital touchpoint.

Every interaction that a customer has is an opportunity to excite them or lose them.

Using a highly integrated, cross-functional approach, we help improve the overall customer experience by designing client-facing solutions to attract and keep customers. Everything from the functionality of applications to providing analytical insights that add value to customer interactions is an opportunity to improve their experience.

We apply industry-specific best practices to help increase overall revenue by providing deeper, more meaningful insights, products, and interactions that help you reach more customers, obtain new customers, and maintain your existing customer base through a personalized approach.

Team of employees in office surrounding table to discuss strategy

See Our Work In Action

Award-Winning Customer Experience Process for Global Insurance Partner

Legacy application and software development processes modernized for an award-winning customer experience.

A strong CX strategy pays for itself.

Organizations that successfully put in place a strong customer experience strategy position themselves to achieve better customer satisfaction rates, retain more customers, and increase their bottom line.

However, a successful CX strategy goes beyond good customer service. A strong strategy that integrates digital strategies, business processes, and analytical insights is critical for success.

 

 

Benefits

  • Increase Revenue
  • Retain Customers
  • Take Market Share

Our Point-Of-View

Insights from our Customer Experience (CX) experts.

Our Capabilities

How we approach Customer Experience.

  • Advanced Analytics
    Advanced Analytics

    Leveraging artificial intelligence, data science, and machine learning to help organizations drive successful predictive and prescriptive analytic solutions.

  • Business Intelligence (BI) & Analytics

    Data-driven storytelling with human centered design to create self-service analytic solutions and visualizations that are interactive, insightful and impactful to the business.

  • Data & Analytics Strategy

    Defining, designing and developing strategies to harness the power of data, creating an embedded analytic culture that helps turn insights in to action.

  • Data & Analytics Strategy

    Data isn’t just a platform and reports. It’s delivering the right insights to the business to make informed decisions. It’s building a culture that wants to learn and grow from the organization’s data.

  • Digital Strategies

    Whether implementing an online shopping feature or designing a mobile application, our team has years of comprehensive UX design and technology knowledge. Our methodology is long-sighted with a culture of continuous improvement geared toward efficiency.

  • Product Design & Planning

    AIM Consulting’s deep industry experience and next-generation technologies provide your team the ability to increase software release speed, compliance, security, and quality.

Ready to Get Started?

Our consulting team is ready to answer your questions and provide support for your business.

Whether you need help with technology strategy and implementation, an in-flight project in need of additional resources, or individual contributors to bridge critical gaps in your teams, AIM is here to help.

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