Situation and Business Challenge
Like many companies in heavily regulated industries, healthcare organizations have pivoted to holistic software to manage their enterprise governance, risk and compliance (GRC) strategy. When implemented effectively, GRC solutions provide sufficient visibility into organizations to help leaders identify and mitigate risks while providing enterprise-wide oversight and assurance.
GRC software implementations require uniting numerous siloed functional groups and processes onto a single platform, then harmonizing data flow from various sectors into a single view. Because these endeavors are highly complex, they often fail in their first attempt and either remain unusable or do not extract their intended ROI.
Such was the case at a large healthcare company in the western U.S. with several million clients and billions in annual revenue. Having implemented the popular GRC software Rsam as an on-premise solution in its cybersecurity group, the company hired two external vendors and a project manager (PM) to implement a cloud version of Rsam enterprise-wide, but the project quickly bogged down.
Following the initial scoping and intake, communication silos and broken trust compounded among the external parties, leading to the PM’s dismissal. Faced with slipping deadlines, the company called on AIM Consulting’s Delivery Leadership practice to get the project back on track.