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New Case Study: Technical Program Management Solves Systemic Incident Response Issue

We have a new case study in the area of Delivery Leadership on how AIM helped a large travel company improve “first to know” incident response metrics by 61% via technical program management. The expertise brought by AIM’s Technical Program Manager established greater trust between software engineers, software engineering managers, NOC managers, and other stakeholders, which became the driving force behind a culture change in incident response, resulting in the implementation of new processes and goals across the entire organization. The best practices implemented are now considered normal operating procedure and a culture of continuous improvement, which previously was aspirational, is now a reality.

Click here to read the case study.

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