New Case Study: ITOM and ITSM Application Mapping Solution with ServiceNow for Major Health Insurance Company
We have a new case study in the area of Cloud and Operations on how we helped a health insurance company quickly identify and address inefficiencies across the enterprise with application mapping and ServiceNow. With the new ability for application mapping to the various configuration items (e.g. computers, servers, storage devices, etc.), and a better upstream and downstream view of resources, the ITSM team can now quickly identify and address inefficiencies across the enterprise. The effect was like turning on a light in a dark room. Delighted with AIM Consulting’s ability to configure the new ServiceNow components expertly for its organization, the client continues to leverage AIM technology services in other departments.