Is Your Technology Organization Stuck in Groundhog Day?

…The best technology shops, and not coincidentally, some of the ones I’ve seen with the highest employee morale, are fully committed to continuous improvement at all levels. They share quality goals cross-functionally, emphasize problem management as a critical discipline and celebrate those that reveal issues and disdain any efforts to conceal them. Every day, small incremental improvements are made that eventually add up to great leaps. They understand that every great journey begins with a single step…

Datacenter Migration Strategy and IT Project Management for Cloud-Based HR Services Company

Case Study: IT Infrastructure, Cloud, and ITSM SITUATION A leading provider of cloud-based human resources services had experienced phenomenal growth and was positioning itself for an initial public offering (IPO). The company had maintained a startup culture, focusing mostly on

The Normalization of Deviance

The weird or unusual can become so “normal” that we no longer notice because no consequences resulted from the initial occurrences. This is a phenomenon that can lead to the accumulation of quality issues and extensive customer dissatisfaction or even catastrophe…This phenomenon was labeled as the “normalization of deviance” by sociologist Diane Vaughan in her investigation of the Space Shuttle Challenger disaster where known issues were dismissed or rationalized away until they resulted in an enormous system failure. So, what is the key to ensuring the abnormal doesn’t become normal? It starts with a focus on measuring service excellence and productivity from the customer’s perspective and holding yourself accountable.

A Fool with a Tool will Squander Precious IT Budget Dollars

It’s that time of year where health club utilization starts to taper off. All those New Year’s resolutions to get back in shape drive a spike in new memberships in January but by Valentine’s Day it’s pretty clear that there’s more to getting in shape than belonging to a nice gym.

Such is the case with IT tools and utilities. IT orgs lay out big bucks for them thinking they’re going to give them the operational equivalent of six-pack abs but far too many end up under-utilized, or worse, as shelf-ware. However, unlike that Soloflex downstairs that you only use for hanging your laundry, underutilized IT tools are more than just embarrassing; they’re wasting precious money and stealing business value from your enterprise.

IT Service Management: Transforming IT From Managing Technology to Empowering Business

One of the great hidden transformations happening in businesses today is within IT. As businesses become more focused on providing better customer-facing experiences through services, IT becomes necessarily intertwined in supporting increasingly complex ecosystems of people, processes, and technology.

ServiceNow Implementation and Strategic Roadmap

Case Study: IT Consulting SITUATION A vertically integrated, full-service midstream provider of crude-oil and natural-gas logistics, water treatment services, and retail propane was structured to respond quickly to emerging growth options and had expanded considerably through acquisitions in its first

ServiceNow’s Knowledge14 Conference Focused on Shifting IT’s Service Paradigm

In late April, over 6,000 people gathered in San Francisco for ServiceNow’s Knowledge14 conference. With more than 300 sessions, attendees had extensive opportunities to participate in both technical and business-related tracks, discussing everything from administration to enabling non-IT services. Shawn

AIM Consulting Experiences 81% Year-Over-Year Company Growth, Opens New Midwestern Office

AIM Consulting, a leading provider of technology solutions and services, today announced the company’s 81% year-over-year (Q1 2013-Q1 2014) growth and the opening of its sixth office in Minneapolis.

IT Consulting INFOGRAPHIC: Balance IT Capability With Production Quality

Interested in growing your IT capability while also evolving the quality of your IT services? This infographic demonstrates how to balance the two!

AIM Consulting Announces Exhibitor Sponsorship of Knowledge 14®

AIM Consulting today announced it is an exhibitor sponsor of the ServiceNow® Knowledge14® conference, the largest gathering of IT professionals using cloud services for enterprise IT service automation. The conference will be held April 27–May 1 at the Moscone Center in San Francisco. AIM Consulting will be in booth #41

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