ITSM: Change Management on the ServiceNow Platform Optimized for an IT Org with a Lean Agile Environment

Case Study: IT Infrastructure, Cloud, and ITSM SITUATION A leading provider of stock images and other media needed to modernize and improve upon its existing change management capabilities.  The traditional change management process in place regularly resulted in approvals and

Best Practices to Prevent Scrum Failure and Manage Priorities within the Scrum Framework

…The scrum framework is ideal for situations where priorities change often, but many companies struggle with finding the right rhythm to implement and manage those changes. Scrum fails when companies don’t build a shared consensus on which principles should form their definition of agile delivery, or fail to educate everyone involved on how the agile processes should work…

Barry Smith

Product Manager / Scrum Master Barry is an advocate of agile methodology and a customer-centric product leader with over 20 years of software experience. He’s launched a diverse portfolio of products and services in product management roles at Expedia, Intel,

AIM Consulting Overhauls Retailer’s Android App; Transforms Development Processes to Fuel Digital Vision

Case Study: Digital Experience and Mobile Consulting SITUATION A premier roaster and retailer of specialty coffee had recognized the seismic shift in consumer behavior toward online shopping and embraced digital to deliver on numerous innovations. At the start of 2013,

Agile Methodologies Help Transform a Nonprofit on Baseline Magazine

[EXCERPT] Most nonprofits are interested in process improvements that will better enable them to accomplish their respective missions. However, major change can be intimidating and complicated to implement, especially if the organization isn’t quite sure what it needs to do

Agile development: Adopt gradually or dive in?

[EXCERPT] With agile there are tremendous benefits from the business and the development perspectives: you can generate positive results for IT, and at the same time, get to market faster and increase your competitive differentiation. But how do you decide if introducing agile gradually–known as an agile adoption–or implementing agile across your organization –known as an agile transformation–is right for you?

Achieve Greater Success in Agile with Expanded User Stories

Agile emphasizes conversations and real time collaboration over written documentation, so it’s easy to see why a lot of detailed information is left out of user stories during the creation process. However, the reality is that, unless the project team consists of 2-3 people responsible for everything, there is just not enough information communicated in that simple sentence to be really useful.

Taking Vision to Reality: Key Steps to Empower Agile Product Management

Though a sense of urgency is empowering when fulfilling deliverables, significant problems can result from not conducting the critical pre-planning stage where questions like “what is this for?” are answered. One of the most typical (and most detrimental) of these problems is a misalignment of the product development methods utilized by the business and the software development frameworks utilized by IT project teams. Linking agile product development practices with agile software development practices eliminates this issue and enhances the business’s product ideation, strategy, and delivery capabilities.

Overcoming Agile Failure: Six Ways to Beat the Odds

At its core, Agile is a better way to build software, but that doesn’t mean it is free of challenges.  Being knowledgeable of and avoiding the common issues that arise from Agile adoption projects is the best way to leverage Agile’s benefits.

How Agile Methodologies Helped Transform a Nonprofit’s Entire Practice

Most nonprofits are interested in process improvements that will better enable them to accomplish their respective missions. However, major change can be intimidating and complicated to implement, especially if the organization isn’t quite sure what it needs to do differently

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