Keith has over five years of experience developing software and specializes in the ServiceNow platform. He is particularly adept at building custom modules, LDAP configuration, and workflow creation within ServiceNow. Prior to AIM, Keith was a ServiceNow Developer and Business Analyst at ARC Resources where he designed and implemented test plans to upgrade their ServiceNow platform and optimize their off-boarding processes. He was also a software developer at ARC Resources where he helped design and develop internal applications that helped cut costs for a variety of departments. Keith graduated from McGill University with a degree in Computer Science.